Responsibilities

  • Provide expertise and guidance on the potential use of all M365 applications
  • Support customers for M365 related applications including Exchange Online, MS Teams, Teams Telephony, OneDrive, Defender, Intune/Autopilot, Office Suite, SharePoint Online, and other M365 core services.
  • Be an advocate and provide best practices for use of all M365 products.
  • Provide technical support for online meetings ensuring a good video conference experience with the ability to manage different conferencing devices.
  • Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
  • Perform administration tasks (Azure Active Directory) including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
  • Interact with the service desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
  • Develop and maintain product and/or service documentation and knowledge base articles.
  • A strong passion in working with M365 technologies
  • Other duties may be delegated by the Manager or Team Lead from time to time
  • Deliver training for employees on using M365 applications articulating the technical capabilities in a non-technical manner.
  • Be the escalation point from members of the IT team working the internal helpdesk system for M365 related issue.
  • Good in Microsoft Power Platform and Microsoft Power Automate will be an added advantage.
  • Support Windows OS, desktop/laptop related software & hardware when needed.
  • Fulfill desktop/laptop related service requests including but not limited to cloning & deployment, software installation within the Service Level Agreement as and when required
  • Conduct hardware/software installations based on customer’s requirements and company specifications
  • Perform Root Cause Analysis (RCA) for End User Computing (EUC) related (*Including M365 related products) service problems as part of problem management
  • Perform remote support to end user’s PC as and when the user agreed
  • Liaise with support vendors for maintenance, support, or issues resolution.
  • Work with Team Lead, team members & customers to achieve a high level of customer satisfaction 
  • Ensure that relevant updates and patches are applied accordingly to the desktop/laptop using endpoint management tools
  • Assist Team Lead in performing various desktop/laptop related projects including but not limited to PC Refresh, In-Place Upgrade, Security Patching, etc.

Requirements

  • Degree/Diploma in Computer Science/IT
  • Minimum 3 to 5 years of working experience in Microsoft 365 Technologies
  • Experience in Microsoft Intune (Deploy of applications to Windows, IOS, and Android devices) is a must
  • Experience in supporting M365 user
  • Ability to work independently under pressure to meet project timelines with quality work.
  • Possess knowledge in IT networking to troubleshoot computer 1st level networking problems
  • Possess IT skills in MS Windows, M365, desktop hardware, and network environments
  • Strong organizational, interpersonal skills and customer-oriented
  • Excellent verbal and written communication skills
  • Independent and results oriented
  • Willing to work on a flexible schedule depending on business needs
  • Ability to work non-deskbound and flexibility to travel to multiple sites as and when required.
  • ITIL v4 amd M365 Fundamentals certification is an added advantage

Shortlisted candidates will be offered a 1 or 2 Years Agency Contract employment.