Responsibilities

Support infrastructure operations

  • Perform routine infrastructure operations activities
  • Assist with monitoring infrastructure traffic and performance
  • Configure infrastructure and related computing environments such as computer hardware, systems software, applications software

Maintain infrastructure

  • Perform routine infrastructure maintenance activities
  • Maintain documentation of all the conducted maintenance procedures and tests

Optimise infrastructure performance

  • Assist with infrastructure testing and ongoing optimisation or changes such as scheduled upgrades and updates
  • Maintain documentation of all conducted infrastructure optimisation activities

Resolve incidents - Respond to user complaints - Assist with problem/issue identification and resolution - Escalate problems/issues - Log incidents to problem management system

Requirements

  • Diploma / Degree in Computer Science, Computer Engineering or equivalent
  • Experience in MS Windows environment & application support.
  • Strong analytical skills and ability to work independently.
  • Experience in Network Switching, Network Monitoring, Ticket tracking, incident respond

Shortlisted candidates will be offered a 1 Year Agency Contract employment.