• Provide Cloud infrastructure support to ensure smooth operations that conformed to the agreed Service Level Agreement (SLA).
  • Perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management.
  • Perform Cloud infrastructure monitoring and escalation as per standard operations procedures
  • Assist the customer in solving issues related to Cloud platforms.
  • Provide support to users on a variety of system technologies including Microsoft Windows Server OS, Unix/Linux OS, Hypervisor and Middleware


  • Diploma/Bachelor degree in Computer Information Systems or related field.
  • At least 2 years of IT operations management experience, especially in the area of infrastructure management and cloud operations.
  • Experience in Windows OS, VMWare/HyperV, Storage/Backup
  • Understanding of orchestration and automation methodologies
  • ITIL v3 Foundation Certified