i) Assist with infrastructure planning and design - Assist with the planning and design of infrastructure systems - Assist with the documentation of infrastructure design and planning activities and decisions

ii) Support infrastructure operations - Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications - Align infrastructure operations with agreed service agreement standards

iii) Maintain infrastructure - Perform activities related to ongoing maintenance of infrastructure - Assist with the implementation of agreed infrastructure changes and maintenance routines

iv) Optimise infrastructure performance - Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades - Participate in infrastructure development activities - Assist with infrastructure testing and implementation - Gather performance and data usage statistics for capacity planning and reporting - Assist with piloting of new tools, technologies, and/or processes

v) Resolve incidents - Perform problem/issue identification and resolution - Assist with simulation of user problems to resolve operating difficulties - Follow up with users to ensure problem has been resolved - Recommend system modifications to reduce user problems


  • Degree in IT with 5 - 8 years of network experience include 3 years in project cum vendor management at lead level.
  • Good technical cum resource management skills.
  • Relevant Experience in Network Architecture and Design.
  • Hands on technical experience preferred with internetworking operations including WAN operations (e.g. DNS, SSL, Virtualization), Network Protocols, TCP/IP, OSI Model, network hardware.
  • Relevant exposure to Network Security (e.g. Web Application Security, AAA, VPN, DDoS) will be beneficial
  • Able to write approval papers.
  • Able to do presentations to C Levels.
  • CCNA or CCNP certified a must
  • CITPM, PMP and ITIL certified preferred