i) Execute Systems Administration Service Levels
- Monitor systems performance and usage, including response times
- Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
- Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
- Determine the systems’ short- and long-term requirements
ii) Advise on System Capabilities
- Advise senior leaders on system concepts and functional capabilities
- Provide technical advice to the team and clients on installation, setup, configuration of systems
- Interpret internal or external business issues and recommends solutions/best practices
- Implement plans to make systems available to users in a shared, secure and controlled manner
iii) Develop New Systems
- Lead the development of new systems as per the system requirements
- Design security and integrity controls
- Conduct new systems testing and implementation
- Define the system maintenance procedures
- Analyse the use of new systems to identify enhancement needs
- Lead research initiatives for the development of advanced and automated approaches for system administration
iv) Optimise systems performance
- Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
- Conduct regular system audits and upgrades
- Develop automated processes to define, measure, and report on service quality, stability and capacity
v) Resolve issues
- Oversee the assessment of risks to systems
- Identify complex system issues to provide advisory to the stakeholders
- Investigate cause of systems issues
- Resolve complex issues
- Provide escalation support for issues presented by the user
- Degree in IT, Computer Science or equivalent.
- At least 10 years of IT industry experience with at least 5 years of relevant hands-on experience in project management of large scale projects.
- Good interpersonal skills with the ability to work as a team across different group of stakeholders.
- Good leadership quality and able to articulate the technical requirements to different level of stakeholders.
- Good technical knowledge and skills in datacenter, network, server, storage and backup.
- Good technical skills in MS Windows Server, Linux and Unix as well as VMware and HyperV.
- Experience in the managing IT projects for healthcare industry is an added advantage but not mandatory.
- CITPM/PMP/Prince 2/ITIL certification will have added advantage.