• Acting as a technical lead to the team, to manage and guide team members in performing production bug fixes with quality
  • Troubleshoot, perform root cause analysis and initiate amendments and testing for incidents that require fixes
  • Train and coach team members in terms of the technical know-how and ensuring development environment and migration process follow processes
  • Be able to analyse impact of upgrades and patches related to the application and work with team members to apply and test the patches
  • Be able to provide detailed impact assessment on functional and non-functional changes
  • Guide and track progress of bug fixing, regression testing, UAT support and user sign-off.
  • Prioritize tickets for fixing with users and stakeholders.
  • Ensure design and program codes conform to architecture and design standards, and that design satisfies functional, system and security requirements
  • Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
  • Package and deploy codes into SIT and UAT based on deployment practices defined.
  • Handover the fix to L2 Support team for deployment to Production environment
  • Track, manage and report on relevant SLAs


  • Minimum 7 years of relevant IT experience with 1 to 2 years of project management experience
  • Demonstrate prior experience in managing a small program management of 5 to 10 team members including service delivery, client relations, planning and scheduling.
  • Mature people management skills and experience in building teams
  • Technically hands-on IT professional and equipped with the following languages, tools and technologies: 1) NET; 2) Framework; Microsoft SQL Server; MS Server Stored Procedure; Oracle; Oracle PL/SQL
  • Strong customer-service orientation.
  • Preferably to be able to front customer in technical/domain discussion and hands-on coding when necessary