Responsibilities

  • Ensure best practice is leveraged in providing the solutions to target accounts
  • Provide support to customers, particularly in Security products such as Firewalls, IPS, IDS (e.g. Palo Alto, Checkpoint, McAfee, Bluecoat, F5) products, transferring customers’ requirements into a solution based on solutions and services. Owns technical design from concept to subsequent implementation; responsible for design, configuration, testing and commissioning of solutions
  • Manage first level escalation of any deployment issues and problems. Note and escalate service development required to meet customer needs
  • Identify and create business opportunities for target customers and prospects
  • Participate in the tendering process and development of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Supports in the development of customer SLAs.
  • Present technical solutions and services to customers both formally and informally as required with minimum support.
  • Stay abreast of technical issues, options and advancements within the internetworking industry relevant to the services’ portfolio
  • Provide a consistently high quality (billable or non-billable) technical service to existing and new customers ensuring that customer satisfaction is maintained or improved

Requirements

  • A relevant degree with at least 3-5 years of experience as technical sales support in network environment and relevant experience in project implementation
  • CCNP certified a must, CCIE will be an added advantage
  • Good knowledge in network systems, communications interfaces protocols and diagnostic tools
  • Good experience on deploying security solutions such as Cisco ASA, FTD, Palo Alto, Checkpoint, Juniper, McAfee IDS/IPS, F5 and Other network security systems

Good knowledge of the following:

  • Routing - Routing protocols (BGP, OSPF, EIGRP, RIP), QoS, route-map, PBR
  • Switching – Stack, VSS, VDC, VPC, FHRP, FEX, Link aggregation, port security
  • Firewall – Virtual context, ACL, NAT, Routing, IPsec Site-to-Site VPN, Remote access VPN, SSL vpn
  • Network - MPLS, MetroE, p2p
  • NFV – SDN, SDWAN, ACI, NSX
  • IPS/IDS sensor installation & policy configuration
  • Loadbalancer – Virtual server, service group Network Device Monitoring (Availability, performance, utilization)
  • VOIP – CUCM, CUPC, unity server & Voice Gateway operation o OSI or TCP/IP model