Responsibilities

  • Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes
  • Manage all aspects of project delivery and solution delivery
  • Lead and manage the implementation project team
  • Support the project manager in preparing client facing and internal deliverables such as project progress/ status report and issues/risks register
  • Identify opportunities to provide additional value to our clients
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Requirements

  • 5 years of experience leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
  • 5 years of experience working with Enterprise Software companies and/or Consulting companies
  • Bachelor’s Degree, preferably in Information Technology, and at least 5 years of experience in consulting and project management
  • Experience with one or more of the following platforms is essential: HP Service Manager, Remedy ITSM v7.6, ServiceNow, CA ServiceDesk Manager
  • Familiarity with SaaS and/or ASP deployments and its supporting architecture
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems