Responsibilities

  • Responsible day to day operation of Premise Exchange and O365 services
  • Ensuring high-availability and uninterrupted 24/7 messaging services for the company.
  • Reports to the Messaging and Mobility Manager.
  • Effectively providing day-to-day Microsoft on-prem Exchange, O365, Boarpaper and SMTP email operational support to internal customers covering all Servers, Backup and Mail Relays
  • Daily monitoring and acting on alerts.
  • Provide support to BoardPaper and BOD
  • Provide second level end user support/managing ticket queue.
  • Support regular upgrade and security patching of the servers, appliance, equipment and application
  • Prepare monthly report and statistics.
  • Conduct regular upgrade and security patching of the servers, appliance and equipment
  • Provide migration on premise Exchange to O365.

Requirements

  • Degree in Computer Science, Information Technology Management, Computer Engineering or equivalent qualifications.
  • Good working knowledge of Exchange 2016 and O365
  • Good working knowledge of MDM MobileIron and Intune.
  • Experience with working directly with vendors on new features and roadmaps.
  • Ability to identify / prioritize tasks and work independently without micromanagement.
  • Excellent written and interpersonal communication and documentation skills.