Responsibilities

  • Implementation and ongoing maintenance, security, and availability of Windows based infrastructure
  • Troubleshoot and resolve Windows OS related incidents and problems according to customer processes
  • Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management
  • Liaise with support vendors for maintenance, support or issues resolution.
  • Support Windows Server based systems, system software, clustering software and system management agents.
  • Assist in analyzing historical usage for tracking and trending by CPU, memory, I/O and storage
  • Implement capacity improvement plan
  • Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support during disaster
  • Execute Technical Disaster Recovery plan during DR and DR drill.
  • Provide technical support during disaster
  • Review event logs on a regular basis based on business requirements
  • Manage the server OS patching procedure and security hardening
  • Evaluate and review patches, before and after installation
  • Perform backup and restore of systems based on business requirement
  • Capacity planning to cater to future growth for customer’s servers.
  • Writing/updating technical design, build and process documentation

Requirements

  • Diploma/Degree in Information Technology/Computer Science or equivalent.
  • Ability to independently solve and troubleshoot problems
  • Familiarity in carrying out Windows server OS troubleshooting and problem resolution
  • Working knowledge in Microsoft Cluster is a must
  • Working knowledge in VMware vSphere 4.x and above is a must.
  • Working knowledge in SAN Storage management
  • Knowledge in Windows, where documented knowledge/certification for Windows 2003/2008/2012/2016 would be an advantage
  • Working experience of installation and operation of Windows Servers (2003/2008/2012/2016) operating systems, software and backup solutions.
  • Knowledge of server hardware and equipment such as HP/IBM servers and HP/IBM SAN would be an advantage
  • Knowledge or enterprise backup solution such as Symantec Backup exec
  • Familiarity with enterprise virus protection software such as Symantec Endpoint Protection, Mcafee endpoint protection etc.
  • ITIL Foundation certified or equivalent work experience
  • Some automation and scripting experience would be an advantage
  • Self-motivated, customer oriented and a team player when involved in projects

Shortlisted candidates will be offered a 2 Years Agency Contract employment.