Responsibilities

  • Implementation and ongoing maintenance, security, and availability of Windows based infrastructure
  • Troubleshoot and resolve Windows OS related incidents and problems according to customer processes
  • Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management
  • Liaise with support vendors for maintenance, support or issues resolution.
  • Support Windows Server based systems, system software, clustering software and system management agents.
  • Assist in analyzing historical usage for tracking and trending by CPU, memory, I/O and storage
  • Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support during disaster
  • Setting up and managing Windows Active Directory and Windows Clustering
  • Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and windows)
  • Setting up and managing Hyper-V and virtual machines, Netbackup and/or BackupExec, enterprise-wide Symantec Endpoint Protection Manager
  • Review event logs on a regular basis based on business requirements
  • Manage the server OS patching procedure and security hardening
  • Writing/updating technical design, build and process documentation

Requirements

  • Working experience of installation and operation of Windows Servers (2003/2008/2012) operating systems, software and backup solutions.
  • Familiarity in carrying out Deep level Windows server OS troubleshooting and problem resolution
  • Familiarity with enterprise virus protection software, major systems monitoring software and its functionality.
  • Knowledge in Microsoft Cluster
  • ITIL Foundation certified or equivalent work experience

Shortlisted candidates will be offered a 2 Years Agency Contract employment.