Responsibilities

Provide expertise and guidance on the use of all M365 applications.
Support customers with M365 applications, including Exchange Online, MS Teams, OneDrive, Defender, Intune/Autopilot, SharePoint Online, and other M365 core services.
Advocate and provide best practices for the use of all M365 products.
Troubleshoot issues as required, leading problem-solving efforts, often involving external vendors and other support teams.
Perform Azure Active Directory administration tasks (e.g., user/group administration, security permissions, group policies, system configuration, event log research, and resource monitoring).
Interact with the service desk and other teams to assist in troubleshooting, root cause identification, and technical support when necessary.
Develop and maintain product/service documentation and knowledge base articles.
Perform other duties as delegated by the Manager or Team Lead.
Deliver training for employees on using M365 applications, explaining technical capabilities in non-technical terms.
Serve as the escalation point for M365-related issues in the internal helpdesk system.
Must have hands-on experience with MS Intune and Autopilot.
Familiarity with Microsoft Power Platform and Microsoft Power Automate is an advantage.
Support Windows OS and desktop/laptop-related software and hardware as needed.
Conduct hardware/software installations based on customer requirements and company specifications.
Perform Root Cause Analysis (RCA) for End User Computing (EUC) issues, including M365-related products, as part of problem management.
Liaise with support vendors for maintenance, support, or issue resolution.
Collaborate with Team Lead, team members, and customers to achieve high customer satisfaction.
Act as the point of contact for evaluating new workplace-related products or endpoint management tools.
Participate in EUC-related transitions as needed, representing the workplace team and assisting the Transition Manager with end-to-end transitions for EUC.

Requirements

Degree/Diploma in Computer Science/IT.
Minimum 3 years of working experience with Microsoft 365 Technologies.
Must have experience in Microsoft Intune (including Packaging, Deployment, Reporting, Troubleshooting, Policy Creation, MS Patching).
Experience supporting M365 users.
MS Azure certification (mandatory).
Ability to work independently under pressure to meet project timelines with high-quality work.
Knowledge of IT networking for troubleshooting 1st-level networking issues.
Proficiency in MS Windows, M365, desktop hardware, and network environments.
Strong organizational and interpersonal skills, with a customer-oriented approach.
Excellent verbal and written communication skills.
Independent, results-oriented, and proactive.
Willingness to work flexible hours based on business needs.
Ability to work off-site and travel to multiple locations as required.

Shortlisted candidates will be offered a 1 Year Agency Contract employment.