Responsibilities

  • Handles network related incident and change management
  • Commission, de-commissioning and tech refresh of network devices
  • Facilitate in problem solving and collaboration
  • Manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements
  • Provide firmware updates for network devices
  • Ensure network infrastructure complies with security policies
  • Prepare and maintain assets to ensure availability and update of capacity reports
  • Update process and procedural documents
  • Any other ad-hoc duties as required or assigned
  • Able to do 24/7 standby duties

Requirements

  • Bachelor Degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT or its equivalent
  • At least 3 years of experience in network support and implementation
  • CCNA Certified
  • Good knowledge of the following, but not limited to:
  • Firewall technologies (high availability, virtual firewall concept)
  • IP load balancer
  • Distribution and core switches
  • Router configuration (high availability)
  • LAN and WAN administration
  • Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective
  • Strong analytical and problem solving skills, combined with ability to provide quick resolution to problems
  • Proficient in troubleshooting skills
  • Effective communication skills
  • Self-driven and ability to work independently