• Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements
  • Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
  • Provide permanent fixes to defects that are identified in the application
  • Provide and maintain Application Availability. This includes ensuring that the application is active and operating as defined in the Service Level Agreements
  • Facilitate outage investigation/restoration of service to Production Environment.
  • Organize and participate in conference calls, meetings, etc. needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service


  • Have experience in Java / J2EE , Java Script, Web Application Framework ( preferably SPRING) , Web services ( SOAP, XML) , UNIX, Weblogic server, PL/SQL / Stored Procedure , Oracle DB (Working Knowledge)
  • 4 or more years of exposure in operation/support/maintenance role includes incident ticket management, application troubleshooting (Java platform) , system monitoring
  • familiar with unix/linux environment & shell scripting
  • report extraction (Oracle SQL)
  • 4 or more years of hands-on Java programming with 3 or more years of exposure to SQL scripting

Shortlisted candidates will be offered a 1 Year Agency Contract employment