Responsibilities

To provide 24 x 7 support for Data Center running on 12 hours shift
Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged
Resolving the incident/problem onsite
Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager
Generating the relevant administrative records and reports.
Introducing and integrating new technologies into existing environments
Applying operating system updates, patches, and configuration changes
Adding, removing, or updating user account information, resetting passwords, etc.
Answering technical queries
Maintaining the configuration of the system
To implement Service Request and Change Request
Contacting OEM/Vendor for technical support

Requirements

Degree/Diploma in Computer Science/Electronics/IT or equivalent
Minimum 1 year of relevant working experience in IT infrastructure operation
Preferably with Microsoft Certification and/or ITIL certification
Good Knowledge of following products will be advantageous: Linux, Unix, Active Directory/DNS , Microsoft Azure Stack, Microsoft Windows 2008-2016, Commvault Backup and Recovery & Symantec Endpoint Protection
12 hrs shift working

Shortlisted candidates will be offered a 1 Year Agency Contract employment.