Responsibilities
- Provide maintenance and support for Customers' Enterprise IT Network Services
- Hands-on experience in LAN/WAN/WLAN: Cisco/Alcatel Switches and Routers
- Experience working with any of WLC, Fortinet, Cisco IPS/IDS, ISE, ACS & ASA, ESA, WSA, SMA, FTD, Firepower, SolarWinds, Cisco Prime Infrastructure, Alcatel Switches, NTP Server, F5 LTM/GTM and A10 LTM
- Perform break-fix which include troubleshooting and problem identification for any network services
- Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment
- Perform the role of Project Lead in fault ticket management and technical escalation, and Service Requests
- Work closely with Service Delivery Manager to fulfil project deliverables and operational request
- Establish TAC cases with the principal vendor for complex problem until its resolved
Requirements
- Required to have minimum 5 years of hands-on network technical support experience in SI Environment
- Cisco certification is preferred
- Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix
- Fast-paced environment
- Proven analytical and problem-solving abilities
- Highly self-motivated and directed, with keen attention to detail
- Experience working in a team-oriented, collaborative environment
- Good communication and writing skills
- Strong customer service orientation
- Able to work in 24 x 7 standby duties