Responsibilities

Handle incoming support cases and track using incident tracking software
Follow up on support tickets proactively till closure within the defined SLA
Provide level 2 application support to service desk using email and phone
Create test cases for bug fixes and/or system enhancements
Liaise with developers and end users during the testing process to ensure all test cases passed
Perform any other administration and operational work as required by supervisor

Requirements

Diploma or Degree holder of an IT related course
At least 1 year experience as a software tester or as applications technical support staff.
Good computer skills, including use of Microsoft Office and Microsoft Excel
Good command of written and spoken English
Self-driven and demonstrate willingness to learn
Have a passion for troubleshooting to provide solution to the users
Possesses MS Dynamics CRM knowledge is an added advantage

Shortlisted candidates will be offered a 1 Year Agency Contract employment.