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Responsibilities

  • Provide hands on support of desktop / laptop / mobile devices in coordination with Service Desk Team
  • Handling Walk Up Support for customer for Technical Support Issue.
  • Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs.
  • Printer Maintenance.
  • Providing feedback to System Enhancement teams to gather business platform requirements and determine/recommend required changes.
  • Responsible for developing new operating models for deskside support services for delivery to customer.
  • Responsible for continuous improvement of End User Services experience through participating in periodic technology platform reviews and customer service.

Requirements

  • 1 to 3 years of experience in providing IT support.
  •  Good understanding of computer hardware and networking systems.
  • Proficient in Microsoft Office applications (emails, Excel) 
  • Good time management and organisational skills.

Shortlisted candidates will be offered a 1 Year Agency Contract employment.