Responsibilities

  • Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM) 
  • Deal with incoming incidents and end to end management of OPS EUC Tech Support workgroup 
  • Perform first and second line support for market data applications in liaison with other Supplier’s activities 
  • Troubleshooting and resolving IT related incidents
  • Perform other IT-related actions as guided by customer 
  • Communicate with customer the status of the IT related incidents
  • Procurement of end user devices & accessories
  • Mobile telecom management (provision of mobile services & devices)
  • IT Audit & Hardware asset management
  • Disposal of end user devices as per client company policy
  • Business Continuity Process (BCP) & Disaster Recovery Support
  • Work closely with Information Security to ensure continued high levels of Security are maintained
  • Be aware of regional and global regulations, keeping customer true to their compliance requirements 
  • Ensure customer satisfaction.
  • iPad, iPhone, Android – basic troubleshooting, Mobileiron/Intune configuration, guides.
  • Perform other task that may be assigned by Customer and fulfil satisfactory customer expectation.

Requirements

  • Degree / Diploma in Information Technology/Information System/Computer Science. Business IT or other relevant disciplines with 2 to 4 years desktop support experience.
  • Must have strong PC Hardware and Software handling and troubleshooting skills.
  • Knowledge in Call Management, Ticket Management, Asset Management and Escalation Management. 
  • Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes, Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal, User profiles administration, provisioning, IMAC activities/ process. 
  • Proficient in IT Services Management experience. Strong customer service focus. 
  • Basic / 1st Level troubleshooting:
      - SCCM
      - VPN Global Protect
      - MS Office (including Outlook & OWA / O365
      - AppSense
     - Ivanti 
  • Willing to work staggered working hours Mon to Fri : 7am to 4pm, 8am to 5pm, 9am to 6pm , 10am to 7pm (Rotate weekly) 


Shortlisted candidates will be offered a 1 Year Agency Contract employment.