Responsibilities
- Managing and troubleshooting Exchange Infra including but not limited to O365, Intune, certificate, Sharepoint online, Trendmicro IMSVA.
- Effectively providing day-to-day Microsoft on-prem Exchange, O365, SMTP email operational support to internal customers covering all Servers and Mail Relays.
- Providing cross-over with other team members as appropriate to deliver a consistent support function.
- Provide technical support on major projects undertaken within the company.
- Involvement in implementation discussions working with non-technical stakeholders.
- Identifying and driving opportunities to improve automation for the company; scoping and creating automation for deployment, management, and visibility of our services.
- Vendor engagement for troubleshooting.
- Daily monitoring and acting on alerts.
- Provide second level end user support/managing ticket queue.
- Creating and maintaining documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, & Policy Documentation.
- Provide support to audit, hardening requirement and resolve any vulnerabilities.
- Conduct regular upgrade and security patching of the servers, appliance and equipment
- Mentoring junior IT and helpdesk personnel.
Requirements
- Diploma / Degree in Computer Engineering or related with more than 3 years of relevant experience.
- Good working knowledge of Exchange 2016 and O365
- Good working knowledge of MDM Intune, Sharepoint online.
- Experience with working directly with vendors on new features and roadmaps.
- Experience with security hardening of the Windows Server operating system, as well as Exchange to meet security compliance requirements
- Ability to identify / prioritize tasks and work independently without micromanagement.
- Excellent written and interpersonal communication and documentation skills.