Responsibilities
- Perform installation, moves, changes, upgrades, decommissioning, configuration, testing, firmware upgrade and other planned requests on end user device.
- Perform first and second level support for applications.
- Troubleshooting and resolving IT related incidents.
- Diagnose Win 10, 11 issues.
- M365, Azure AD administration.
- Google account creation.
- Constantly communicate with client the status of the IT related incidents.
- Assist procurement for corporate laptop, docking station and monitor.
- Third party vendor escalation for Dell hardware, Xerox printer issues.
- Singtel helpdesk escalation for Google, O365 backend issues (includes email routing and TXT record)
- Escorting vendors to Server room.
- IT Audit & Hardware asset management.
- Perform other task that may be assigned by Customer and fulfil customer expectation.
Requirements
- Tertiary in Information Technology/Information System/Computer Science or other relevant disciplines.
- 2 - 4 years IT Outsourcing experiences
- Possess knowledge in Asset Management.
- Knowledge/provisioning /profile administration on Active Directory, MS Teams
- Strong customer service focus.
Basic 1st Level troubleshooting:
- Applications
- MS Office (including Outlook & OWA / O365)
- Google mail
- Azure - Escalation to vendors for Hardware issues
- Self-motivated and pro-active in resolving issues. Effective interpersonal skills, both written and oral. Good analytical and problem solving skills combined with the ability to provide quick resolution to problems or escalations.
- Initiative, proactive-ness attributes is desire.
- Willing to learn new skills.
Shortlisted Candidates will be offered a 1 Year Agency Contract Employment