Responsibilities
- Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)
- Deal with incoming incidents and end to end management of OPS EUC Tech Support workgroup
- Perform first and second line support for market data applications in liaison with other Supplier’s activities
- Troubleshooting and resolving IT related incidents
- Perform other IT-related actions
- Communicate with customer's the status of the IT related incidents
- Procurement of end user devices & accessories
- Mobile telecom management (provision of mobile services & devices)
- IT Audit & Hardware asset management
- Disposal of end user devices as per customer's policy
- Business Continuity Process (BCP) & Disaster Recovery Support
- Work closely with Information Security to ensure continued high levels of Security are maintained
- Be aware of regional and global regulations
- Ensure customer satisfaction.
- iPad, iPhone, Android – basic troubleshooting, Mobileiron/Intune configuration, guides.
Requirements
- Degree/Diploma in Information Technology/Information System/Computer Science. Business IT or other relevant disciplines with 2 to 4 years relevant experiencce
- Knowledge in Call Management, Ticket Management and Escalation Management.
- Possess knowledge in Asset Management.
- Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes
- Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal.
- User profiles administration, provisioning.
- IMAC activities/ process
- Proficient in IT Services Management experience. Strong customer service focus.
- Basic / 1st Level troubleshooting:
- SCCM, VPN Global Protect, MS Office (including Outlook & OWA / O365, Appsense, Ivanti, Escalation to vendors, Service Request Handling, How-to-guides creation
Shortlisted candidates will be offered a 1 Year Direct Contract Employment.