Responsibilities

Perform monitoring activities using tools provided as well as reviews of transactions flagged out
Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
Handle ad hoc duties as required

Requirements

Minimum 1 year of experience working in an administrative role
Minimum education level: N levels subject to working experience
Fast learner and good team player
Demonstrates good communication skills and comfortable to work in a fast-paced environment