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Responsibilities

  • Analyse problems, perform troubleshooting, and track problems through resolution.
  • Responsible for monitoring activities, such as network and bandwidth usage
  • When necessary, escalate problems to the appropriate stakeholders / principals
  • Ensure generation and management of support tickets according to SLA requirements
  • Schedule and run periodic maintenance for network infrastructure at the data centre
  • Plan and manage change request and / or maintenance activities for network operations including firmware patches.
  • Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.
  • Perform Change Request, Service Request as assigned by team lead according to the SLA.
  • Managing of Cisco Routers and Switches and perform firmware patching on network equipment.

Requirements

  • Degree/Diploma in Computer Science, Computer Engineering or equivalent, although  consideration will be given to experience and certifications in lieu of degree.
  • Minimum 3 years of experience working as a network engineer within the operations environment.
  • Good grasp of technical skills (network)
  • Must possess CCNA / CCNP certification

Shortlisted candidates will be offered 1 Year agency contract employment.