Responsibilities

Analyse problems, perform troubleshooting, and track problems through resolution.
Responsible for monitoring activities, such as network and bandwidth usage
When necessary, escalate problems to the appropriate stakeholders / principals
Ensure generation and management of support tickets according to SLA requirements
Schedule and run periodic maintenance for network infrastructure at the data centre
Plan and manage change request and / or maintenance activities for network operations including firmware patches.
Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.
Perform Change Request, Service Request as assigned by team lead according to the SLA.
Managing of Cisco Routers and Switches and perform firmware patching on network equipment.

Requirements

Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
Minimum 3 years of experience working as a network engineer within the operations environment.
Good grasp of technical skills (network)
Must possess CCNA / CCNP certification

Shortlisted candidates will be offered 1 Year agency contract employment.