Responsibilities

Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.
Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.
Record incidents into the incident management system, either through incident tracking software or email.
Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
Follow through all necessary escalation from L1.
Prepare daily situation reports for management review.
Provide timely updates on assigned requests.
Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
Maintain accurate asset information in the asset database, including required documentation.
Assist in the testing and rollout of the system bug fixes/ enhancement / patches.
Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches

Requirements

Minimum ITE / Diploma in Computing and Information Systems.
At least 2 years of equivalent work experience (in operations support).
Knowledge of Office automation tools, MS Operation Systems.
Experience in desktop software for patch management, software packaging and software delivery is an added advantage.
Strong oral and interpersonal communication.
Excellent analytical and problem-solving skills.
Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Must be independent, resourceful, pro-active and a team player.
Strong aptitude in picking up (operation knowledge) in more than one type of system.