Responsibilities

  • Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support. 
  • Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. 

Requirements

  • Bachelor’s degree in Business Administration, Information Technology, or a related field. Relevant Salesforce certifications are a plus.
  • Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing. 
  • ITIL and IT Service Management background 
  • Defect triaging and issue management
  • Experience with reporting the production status, SLA and KPIs in a telco project. 
  • Should be able to manage the prioritization and planning of a team of support developers and testers.