Responsibilities

Analyze helpdesk (Level 1 support) / via phone or email requests promptly and provide solutions, follow-up on helpdesk for technical support on all Business Unit Products and Solutions
Prepare for the commission, de-commissioning and tech refresh of network devices
Facilitate in problem solving and collaboration and provide a fast break-fix solution and service
Ensures network platform is functioning properly at the customer site.
Maintain the availability of network operations including network related incident and change management in accordance with stipulated Service Level Agreements
Provide preventive maintenance such as patching and firmware updates for network devices
Ensure network infrastructure complies with security policies
Prepare and maintain assets to ensure availability and update of capacity reports
Update process and procedural documents
Support and assist in product/solution demonstrations, proof of concepts and installation for customers & resellers
Any other ad-hoc duties as required or assigned

Requirements

Bachelor’s degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT, Engineering or its equivalent.
At least 1 year of experience in network support
Good knowledge of the following, but not limited to:
- Firewall technologies (high availability, virtual firewall concept)
- IP load balancer
- Campus Network Design, Distribution and core switches, Wireless
- Network Access Control
- Router configuration (high availability)
- LAN and WAN administration

Shortlisted candidate will be offered a 1 year agency contract employment.