Responsibilities

  • Analyze helpdesk (Level 1 support) / via phone or email requests promptly and provide solutions, follow-up on helpdesk for technical support on all Business Unit Products and Solutions
  • Prepare for the commission, de-commissioning and tech refresh of network devices
  • Facilitate in problem solving and collaboration and provide a fast break-fix solution and service
  • Ensures network platform is functioning properly at the customer site. 
  • Maintain the availability of network operations including network related incident and change management in accordance with stipulated Service Level Agreements
  • Provide preventive maintenance such as patching and firmware updates for network devices
  • Ensure network infrastructure complies with security policies
  • Prepare and maintain assets to ensure availability and update of capacity reports
  • Update process and procedural documents
  • Support and assist in product/solution demonstrations, proof of concepts and installation for customers & resellers 
  • Any other ad-hoc duties as required or assigned

Requirements

  • Bachelor’s degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT, Engineering or its equivalent.
  • At least 1 year of experience in network support
  • Good knowledge of the following, but not limited to:
    • Firewall technologies (high availability, virtual firewall concept)
    • IP load balancer
    • Campus Network Design, Distribution and core switches, Wireless
    • Network Access Control
    • Router configuration (high availability)
    • LAN and WAN administration


Shortlisted candidate will be offered a 1 year agency contract employment.