Responsibilities

  • Key point of contact in Asia for tier-3 browser related support for incident and service request. 
  • Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers. 
  • Create and update baseline settings documentation for all browsers across all platforms. 
  • Maintain Intune CSP and related policy configuration. 
  • Manage support tickets in ServiceNow platform, including incident, service request, change and problem. 
  • Create and maintain Knowledge Base articles for the web browsers topics. 
  • Create and update baseline documentation for all browsers across all platforms. 
  • Collaborate with Packaging Team for deployment of browser frontend technologies. 
  • Troubleshoot complex issues with vendors. 

Requirements

  • Bachelor's Degree in Computer Science / Information Technology / Engineering or similar
  • Minimum 8 years of IT support experience with at least 2 years experience in tier-3 browser support. 
  • Good knowledge of Microsoft Endpoint Manager (MEM), Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers. 
  • Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems. 
  • Good knowledge of Microsoft registry, Microsoft Entra and Azure Active Directory fundamentals. 
  • Intermediate scripting skills in Microsoft Powershell. 
  • Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third party browser publishers’ KB articles and guides. 
  • Good business writing skills in documentation drafting


Shortlisted candidate will be offered a 1 year agency contract employment.