Responsibilities
- Microsoft 365 Application Ownership and manage Application/Software lifecycle
- Manage core Microsoft 365 Office Apps (including Visio, Project, OneDrive and MS Teams clients) on Windows, Mac and mobile platforms
- Provide support for monitoring, managing availability, handling service request and incident, perform root cause analysis, measuring the performance and produce monthly report.
- Work together with the support team as well as the other infrastructure team, security team to deliver the services.
- Examine and control Office related add-ins
- Application Packaging and Deployment through SCCM/Intune
- Familiar with Windows and Mac Operating Systems
- 3rd Level Application support for Windows, Mac and Mobile
- Deployment Coordinator, Packages / Updates / Patches / New Versions
Requirements
- Minimum 5 years of experience in providing IT support with a minimum of 2 years in managing Microsoft 365.
- Desirable professional education or equivalent certification (e.g., Microsoft Azure, Microsoft 365)
- Strong IT infrastructure knowledge (e.g., software, patching, policies, Windows and Mac operating system)
- Advanced PowerShell scripting, PowerShell, SCCM/Intune
- Technical expert in Client related Project work and PowerShell scripting
- Customizations through GPO/Cloud policy/Intune (Windows), Jamf (Mac/Mobile)
- Service Now or any Incident management ticketing tool
- Familiar with iOS and Android Operating Systems
- Familiarity with ITIL and IT Service management.
- Experienced in Microsoft Power Platform will be advantageous.