Responsibilities

  • Lead and coach a team of specialists to achieve desired levels of performance and quality for seamless delivery of daily Benefits and L&D operational matters. 
  • Oversee the insurance claims (e.g GTL, medical for clinicians) processing to ensure the claims are timely processed by insurer. 
  • Manage benefits related administration such as Long Service Awards and handling of medical claims for key stakeholders.  
  • Act as an advisor and provide guidance to the team for related escalations or issues that arise. 
  • Support monthly Divisional Service Level Agreement (SLA) statistical reporting to effectively present trends and team performance indicators and assist in other ad-hoc statistics report where applicable. 
  • Drive process improvements and system enhancements within the team for efficiency and effectiveness and ensure in compliance with relevant local employment regulations and company policies. 

Requirements

  • Degree in Human Resource or Business-related discipline. 
  • More than 6 years of HR experience with minimum 3 years relevant to benefits and/or L&D operations. 
  • Understanding of HR benefits practises and employment laws and regulations. 
  • Strong interpersonal and communication skills to build strong relationships with stakeholders.
  • Supervisory experience is preferred.
  • Proficient in MS Office (Word, Excel, Powerpoint) and knowledge with SuccessFactor will be an advantage. 
  • Self-driven, strong adaptability, meticulous and ability to prioritise work.