Responsibilities

  • Lead the ServiceNow IRMS development, implementation, and adoption in company.
  • Design, develop, implement, test and continuous maintenance the IRMS using ServiceNow capabilities, encompassing all GRC modules relevant to the company such as Compliance & Audit Management, Risk Management, Business Continuity Management, Third Party Risk Management, etc.
  • Ensure users are respectfully challenged when requesting for enhancements.
  • Work with end users to resolve escalated issues/defects within the GRC system.
  • Establish and maintain the central risk register and platform.
  • Enable a holistic and central view of risk (e.g., operational risk, third party risk, compliance risk, etc.) via GRC systems; Integrate risk information (e.g., third-party risk, compliance risk). 
  • Upkeep the digital roadmap for risk management ensuring its relevance. 
  • Engage different parties to understand operation business needs and assist to translate into function and technical requirements. 
  • Transform manual, siloed and inefficient risk management related processes through IRM – harmonise processes, automate workflows, enable faster and more accurate reporting.
  • Go-to person for ServiceNow IRMS and subject matter expert to advise and guide internal teams.
  • Establish a collaborative relationship with cross functional teams such as IT. 
  • Maintain effective working relationships with peers and stakeholders. 
  • Involve in project and SI management in the IRM implementation.
  • Manage projects and contracts, monitor the scope, schedule, budget and deliver the expected values from IRM. 
  • Keep Steering Committee and Senior Level Management apprised for GRC programme.
  • Identify and manage project risks and implications to the project and recommend mitigation measures.
  • Demonstrate your expertise in GRC systems; you are expected to further your own knowledge and improve productivity of your colleagues. This including staying updated on ServiceNow releases, features, and industry best practices to ensure continuous improvements. 
  • Document and maintain the IRM matters e.g., workflows, knowledge base, budget, etc. 
  • Represent CRO for GRC Systems and ServiceNow IRMS matters.
  • Manage stakeholders and partner/collaborate with business units across the company 

Requirements

  • Bachelor’s degree in computer science or STEM Majors (Science, Technology, Engineering and Math) 
  • At least 8 years’ experience with a track record of successful ServiceNow IRM solutions implementation and integration with other applications. 
  • Strong understanding the ServiceNow IRM architecture, platform, and integration capabilities. 
  • Strong knowledge & experience in governance, risk management (IT and operational risks) and/or compliance. 
  • Strong knowledge on well-recognized frameworks & standards such as ISO31000 and COSO ERM. 
  • Must have ServiceNow certifications in ServiceNow Certified Implementation Specialist in risk and compliance and ServiceNow System Administrator.
  • Project management certification or CRISC, CISM, CISSP, CPRM, etc. 
  • Thought leadership, keen insights, and a forward-looking mindset. 
  • Passion for automation, and actively looking for opportunities to streamline and simplify processes, and to drive positive change within the organisation. 
  • Resilient and has the drive and desire to achieve results with deadlines. 
  • Highly adaptable to varying situations and always looking at the bigger picture. 
  • Demonstrate keen interest in keeping up with technology through regular certifications, taking up courses.
  • Adept at navigating the organisational matrix; understanding people's roles, anticipating obstacles, identifying workarounds, leverage resources and rallying teammates.
  • Able to articulate the value of what is most important to the stakeholders to achieve desired outcomes. 
  • Quick thinking, solutions-oriented mind-set, strong project management and facilitation capabilities to build cross functional partnerships to drive results. Always seeking process improvements and a better way to do things. 
  • Strong people management skills.
  • Proven leadership, demonstrate strong working knowledge of a large organisation and cross-functional teams.
  • Demonstrated Change Management capabilities.
  • Anticipate obstacles, identify workarounds, leverage resources, rally teammates. 
  • Strong people skills, including creativity and curiosity with ability to effectively communicate and influence across all organisational levels.
  • Proven analytical and problem resolution skills.
  • Ability to influence and build consensus with other stakeholders.