Responsibilities
- Respond and handling of customer requests/queries
- Incident resolution
- Change and Service Request fulfilment
- Problem ticket closure
- Preventive maintenance tasks fulfilment
- Vulnerability assessment
- to assist the Team Lead/Operations Manager to train and guide junior team members
- Develop and enhance NOC team capability
- Analysing, troubleshooting and correcting network problems remotely and on-site
- Responsibility for documenting incident RCA report the configuration of the system and (network) system performance tuning
- Responsibility for security compliance, patching, health check & hardening remediation
- Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
- Performing standard or project change request as per change window
- Provide on-call 24 x 7 support on a rotating basis
- Responsible for applying operating system updates, patches, and configuration changes
- Perform Preventive Maintenance
- Participate in customer weekly sessions
Requirements
- Degree in Computer Science / IT or equivalent
- Minimum 3 years of experience in in Network support and maintenance (LAN/WAN/Cloud)
- Minimum CCNA Certified
- Experienced in network/security administration in enterprise DC and Public Environment
- Experiences in supporting firewall /network product such as Cisco routers & switches, Cisco Firewalls, Cisco ACI, Aruba, Infoblox, Citrix load balancers, Solarwinds etc
- Experienced in troubleshooting system and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
Shortlisted candidate will be offered a 1 Year Direct Contract employment.