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Responsibilities

  • Design and formulate a framework of processes and procedures for the day-to-day operations of the team, and conduct continuous improvement.
  • Lead and be responsible for monitoring and managing production environments that deliver 24/7 services 
  • Provide systems engineering and operational support guidance for the infrastructure components including but not limited to virtualization and backups.
  • Manage, own and be responsible for implementing required risk and governance or compliance controls
  • Monitor and oversee the entire system team operation and ensure all day-to-day issues and activities are addressed according to the appropriate urgency/severity
  • Provide guidance to the Maintenance Team as part of the tech ops team to manage and operate IT infrastructure and facilities
  • Manage and maintain an up to date IT assets and patch information list, documented processes for operations, maintenance and systems requests 
  • Monitor the health and availability of the infrastructure, attend to faults, and troubleshoot hardware and software technical problems
  • Perform routine preventive maintenance tasks, e.g. updating of relevant security devices, applying critical patches to operating systems and applications
  • Coordinate and manage external vendors
  • Provide security reviews of access to infrastructure
  • Respond to security violations, vulnerabilities, and events from detection systems
  • Engineer security controls to protect data and systems
  • Provide security policy guidance
  • Assess/evaluate prospective products/applications
  • Interact with Clients, Engineers, and Managers
  • Handle incident, service request and change request.

Requirements

  • Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
  • Minimum 10 years IT experience
  • Able to handle demanding service response and recovery turnaround
  • Preferably with Microsoft Certification and/or ITIL certification.
  • Past working experience in Cloud environment is an advantage
  • Good Knowledge of following products will be advantageous: Linux,Unix,Active Directory/DNS,Microsoft Azure Stack,Microsoft Windows 2016- 2022,Commvault Backup and Recovery,Symantec Endpoint Protection

Shortlisted candidates will be offered a 1 Year Agency Contract employment