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Responsibilities

  • L1 Support Officer to provide initial support to end users and onboarding of new users. 
  • This includes identifying root cause and implementing solutions while adhering to SLA. 
  • Work with users to resolve their tickets, documenting the incident and proving updates. 

Requirements

  • Minimum ITE / Diploma in Computing and Information Systems, with at least 1-2 years of relevant working experienced
  • Technical Proficiency - Understanding of IT systems and how to configure a no code platform. 
  • Ability to troubleshoot and resolve issues efficiently. 
  • Secondary Skills: Knowledgeable in ITIL Service Operation Framework. Power Bi Experience in performing application and system testing.

Shortlisted candidates will be offered a 1 Year Agency Contract employment