Responsibilities
Primary Responsibilities and Duties – Medical Reports (80%):
1) Provide operational support in the assigned MRO function
• Ensure all medical records are managed under strictest confidentiality and security.
• Proficient in the use of electronic systems and Microsoft Office programmes (e.g. Excel, Word) to support daily operational functions of MRO.
• Assist and provide advice to both internal and external parties with regards to medical records related processes.
• Register and process medical report requests, including cashier function for medical report payment.
• Follow-up with doctors on incomplete medical report requests.
• Execute administrative duties pertaining to all medical report requests.
• Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
• Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
2) Assist in data collection - to assist the supervisor in compiling the daily volume of the given job task accurately and in a timely manner.
3) To participate actively in improvement projects by providing solutions and to put in effort as required by the supervisor to implement the improvements.
Secondary Responsibilities and Duties (20%)
- Handle any ad-hoc tasks assigned by Executive/Manager.
- Plan and manage job/task assignment.
- Conduct quality check on medical report before release.
- Assist in the preparation of statistics such as monthly performance report.
