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  • Monitor and analyse systems performance data and tune Windows operating system to improve performance, optimizes systems response time or make required changes in the environment
  • Implement, maintain and ensure security control of Windows based infrastructure, in accordance with business requirements, in the areas of system software, clustering software and system management agents
  • Participate in the change management, problem management and service request management processes to test and evaluate changes before deployment to production environment
  • Manage the server OS patching and security hardening procedures
  • Perform evaluation, backup and restoration of systems based on business requirements
  • Troubleshoot and resolve Operating System related incidents and issue according to customer’s processes
  • Liaise with support vendors for maintenance, support and resolution of issues
  • Perform Root Cause Analysis for OS related services
  • Understand the interdependencies of the systems/services and is able to pin-point problem area accurately to improve overall efficiency
  • Perform capacity study to analyse current resource utilization and estimate future requirements
  • Write and update of technical designs, configuration and operations manuals, technical SOPs, technical report, monthly report and minutes of meetings
  • Conduct operational meetings with customers
  • Keep abreast of technological advancement, emerging standards and new software/hardware solutions that may affect decisions on systems building or enhancements
  • Assist in developing, maintaining and support of the Technical Disaster Recovery Plan
  • Provide technical guidance to junior colleagues in their work if required
  • Any other ad-hoc duties as required or assigned


  • Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 years of relevant experiences in a large enterprise environment
  • Candidate with experience in ITIL or possess ITIL Certification will be preferred
  • Hands-on experience of Windows server OS troubleshooting and problem resolution with ability to troubleshoot independently
  • Possess experience of installation, configuration and operation of Windows Server 2008/ 2012/ 2016/ 2019 (RHEL 6.x/7.x/8.x and AWS Cloud experience are good-to-haves)
  • Working knowledge of following technologies – Active Directory, Microsoft WSUS, Microsoft SCCM, Virtualization and Backup, will be advantageous
  • Knowledge of server hardware and equipment of major brands
  • Familiarity with enterprise virus protection software and major systems’ monitoring software and functionality
  • Automation and scripting experience will be advantageous
  • Take initiative, accepts responsibilities and has a sense of urgency
  • Good leadership and interpersonal skills
  • Effective verbal and written communication skills
  • Self-motivated,customer-oriented and a strong team player

Shortlisted candidates will be offered a 1 Year Agency contract employment