Responsibilities
- Monitor and analyse systems performance data and tune Windows operating system to improve performance, optimizes systems response time or make required changes in the environment
- Implement, maintain and ensure security control of Windows based infrastructure, in accordance with business requirements, in the areas of system software, clustering software and system management agents
- Participate in the change management, problem management and service request management processes to test and evaluate changes before deployment to production environment
- Manage the server OS patching and security hardening procedures
- Perform evaluation, backup and restoration of systems based on business requirements
- Troubleshoot and resolve Operating System related incidents and issue according to customer’s processes
- Liaise with support vendors for maintenance, support and resolution of issues
- Perform Root Cause Analysis for OS related services
- Understand the interdependencies of the systems/services and is able to pin-point problem area accurately to improve overall efficiency
- Perform capacity study to analyse current resource utilization and estimate future requirements
- Write and update of technical designs, configuration and operations manuals, technical SOPs, technical report, monthly report and minutes of meetings
- Conduct operational meetings with customers
- Keep abreast of technological advancement, emerging standards and new software/hardware solutions that may affect decisions on systems building or enhancements
- Assist in developing, maintaining and support of the Technical Disaster Recovery Plan
- Provide technical guidance to junior colleagues in their work if required
- Any other ad-hoc duties as required or assigned
Requirements
- Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 years of relevant experiences in a large enterprise environment
- Candidate with experience in ITIL or possess ITIL Certification will be preferred
- Hands-on experience of Windows server OS troubleshooting and problem resolution with ability to troubleshoot independently
- Possess experience of installation, configuration and operation of Windows Server 2008/ 2012/ 2016/ 2019 (RHEL 6.x/7.x/8.x and AWS Cloud experience are good-to-haves)
- Working knowledge of following technologies – Active Directory, Microsoft WSUS, Microsoft SCCM, Virtualization and Backup, will be advantageous
- Knowledge of server hardware and equipment of major brands
- Familiarity with enterprise virus protection software and major systems’ monitoring software and functionality
- Automation and scripting experience will be advantageous
- Take initiative, accepts responsibilities and has a sense of urgency
- Good leadership and interpersonal skills
- Effective verbal and written communication skills
- Self-motivated,customer-oriented and a strong team player
Shortlisted candidates will be offered a 1 Year Agency contract employment