i) Execute Systems Administration Service Levels - Monitor systems performance and usage, including response times - Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting - Communicate regularly with technical, applications and operational staff to ensure systems integrity and security - Determine the systems’ short- and long-term requirements - Manage systems report production
ii) Advise on System Capabilities - Provide technical advice to the team and clients on installation, setup, configuration of systems - Interpret internal or external business issues and recommends solutions/best practices - Implement plans to make systems available to users in a shared, secure and controlled manner
iii) Develop New Systems - Lead the development of new systems as per the system requirements - Design security and integrity controls - Conduct new systems testing and implementation - Define the system maintenance procedures - Analyse the use of new systems to identify enhancement needs - Lead research initiatives for the development of advanced and automated approaches for system administration
iv) Optimise systems performance - Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security - Conduct regular system audits and upgrades - Develop automated processes to define, measure, and report on service quality, stability and capacity
v) Resolve issues - Oversee the assessment of risks to systems - Identify complex system issues to provide advisory to the stakeholders - Investigate cause of systems issues - Resolve complex issues - Provide escalation support for issues presented by the user
- Degree in Information Technology or related studies;
- Have experience in virtualisation technologies such as VMware and Citrix.
- Willing to provide application support work