Responsibilities

  • Provide Level 2 network operations support
  • Respond to incident calls and ensure the SLA to our clients is met
  • Perform changes to the network in-line with the organization’s Change Management processes
  • Ensure compliance to policies, processes and standards, both internal and clients’ organization
  • Prepare network analysis reports, including findings with analysis
  • Participate in regular operations review meetings, including operational issues, tickets review etc
  • Participate in projects/activities to support improvement initiatives
  • Conduct proper handover from the project team to operations after commissioning of projects.
  • Conduct internal training and/or knowledge transfer to team.
  • Update operations documentation (technical, CMDB, etc).

Requirements

  • At least 3 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
  • Diploma or Degree in Engineering, IT or its related field.
  • Cisco CCNP certification will be an advantage
  • In-depth knowledge of network routing and switching technologies and protocols
  • Knowledge of network security, load balancing and optimization technologies
  • Experience working with Cisco router/switch, F5 Load Balancer, F5 ASM, Checkpoint and Fortinet firewall, Aruba Clearpass and network monitoring tools.
  • Analytical and possess good troubleshooting skills.
  • Willing to work in extended hours and perform standby duty after office hour
  • Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)