Responsibilities

  • Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
  • Performing system recovery if needed.
  • Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
  • Ensuring that the System runs according to contractual specifications after problem resolution.
  • Providing advice on system / database performance monitoring and tuning.
  • Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
  • Complete all Service Requested accordingly to SLA timeframe.
  • Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.
  • Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
  • Coordinating system development tasks to include design, integration and formal testing on the Change Request.
  • Overseeing all transitions into production on the Change Request.
  • Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
  • Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
  • Managing and document system configurations on the Change Request.
  • Perform troubleshooting and resolve incident based on SLA.
  • Generating the relevant administrative records and reports.

Requirements

  • Degree/Diploma in Computer Science, Computer Engineering or equivalent
  • Minimum 3 to 5 years IT experience
  • Good Knowledge of Active Directory/DNS, Microsoft Azure Stack, Microsoft Windows 2008-2016, Commvault Backup and Recovery, Symantec Endpoint Protection, Server, storage and networking concept
  • Past working experience in Cloud environment is an advantage
  • Able to manage daily support tasks to meet stringent SLA requirements
  • Preferably with Microsoft Certification and/or ITIL certification.
  • Dynamic, customer oriented, experience working in a fast paced environment.

Shortlisted candidate will be offered a 1 year Agency Contract employment