Responsibilities

  • Drives the implementation of strategy for infrastructure operations and maintenance to ensure availability of stable and secure systems.
  • Manages project resource allocation and develops infrastructure implementation, operations and maintenance engineers; scopes out policies and sets performance expectations.
  • Identifies problems and presents new methodologies and/or solutions to key stakeholders to enhance and improve the delivery of infrastructure operations and maintenance services.
  • Able to address multi-faceted issues effectively to ensure systems are stable and secure.
  • Adopts a methodical approach to managing project resources and communicates well to his team and key stakeholders on the solutions developed. i) Support infrastructure design and implementation
  • Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
  • Support the design and implementation of infrastructure solutions that adhere to current architecture standards
  • Lead the design installations, system migration and integration
  • Lead the testing and handover of implemented infrastructure solution ii) Support infrastructure operations
  • Support delivery of optimal infrastructure operations
  • Create documents on administration, installation, configuration and troubleshooting
  • Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
  • Support the development of report on infrastructure capabilities and limitations iii) Maintain infrastructure
  • Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage
  • Identify key infrastructure operations issues and maintenance priorities
  • Support the implementation of agreed infrastructure change requests and maintenance routines
  • Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc. iv) Optimise infrastructure performance
  • Support the initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies
  • Support the monitoring of performance, availability and security of infrastructure systems and key operational metrics v) Resolve incidents
  • Support problem/issue identification and resolution
  • Escalate problems/issues
  • Support simulation of user problems to resolve operating difficulties
  • Diagnose problem source through discussions with users
  • Recommend system modifications to reduce user problems
  • Support planned maintenance events, system backup processes and disaster recovery drills
  • Support implementation of preventive solutions

Requirements

  • CCNP certified, CCIE preferred.
  • Experience in Network Switching, NAC, DNS, DHCP, Firewalls, WAN, Load Balancers, Wireless Controllers, and Network Monitoring.
  • Successful track record in project management, user and vendor management.
  • Strong analytical skills and ability to work independently.
  • Strong communications skills with stakeholders at all levels.