Kindly note that Jobline will be offline for maintenance on this Friday (Jan 17, 2020) from 5 PM to Jan 18, 2019 at 7 AM.

Responsibilities

  • Continue to drive technical service improvements post major incidents & outages by liaising with the Major Incident teams, Problem management team as well as product Engineering teams.
  • Support the customer front ending teams like CSC, Service Management & GAMs within the region for any chronic technical issues and support with a robust action plan to be driven either through company’s operations, other line of business or any external or internal agency.
  • Run network audits in order of “preference & requirement” for the key customers in region based on historical issues and/or on back of incidents to improve services and ensure repetitive issues are avoided.
  • To drive and provide all support for 3rd level technical troubleshooting and if required to also engage with the partners.
  • Major incident and problem management – ensuring technical leadership for support teams during major service disruptions affecting customers in the region and provide guidance where appropriate for service restoration.
  • Oversee the change management process relating to critical network / infrastructure changes and instigate backup plans for customers if required.
  • Have technical skills of 3rd line and above capability to resolve complex faults, & support complex provide & change issues, on a 24/7 basis (where required)
  • Oversee the change management process relating to critical network / infrastructure changes and instigate backup plans for customers if required.

Requirements

  • Degree level or equivalent ICT, IT Security, Computing, Telecoms experience
  • Expert Level Qualification in at least one of the following vendors Cisco, Juniper, VMware, Example qualifications include CCIE (Cisco Certified Internetwork Expert) / JNCIE-SP
  • Design, implementation & support experience of Software Defined Network (SDN), Network Function virtualization (NFV) and Cloud applications
  • Good understanding and experience of deploying NFV Management and Orchestration (MANO) software stack, OpenStack, and Open Network Automation Platform (ONAP).
  • Service Management qualification, ITIL Foundation essential, ITIL Intermediate preferred.
  • Intermediate / Advanced Professional qualification on transmission related products like Ericsson, Nortel, Ciena equipment’s.