Responsibilities
- Provide support requirements at customer’s site, including installation, repair, servicing, liaising, and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved.
- Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance.
- Diagnose and perform repairs on equipment and solutions, ensuring that relevant updates and patches are applied accordingly on-site or through remote diagnostic procedures at customer’s sites.
- Initiate escalation procedures and follow up on all open requests for allocated sites to ensure customer satisfaction.
- Manage and maintain daily operations of IT services, including the installation, configuration, and set-up of all new computer equipment.
- Establish and maintain office network accessibility and troubleshooting.
Requirements
- Degree/Diploma in Engineering/Computer Science/IT.
- Minimum of 2 years’ experience in a technical service role.
- Ability to analyze, diagnose, and resolve account service issues.
- Possess IT skills in MS Windows, desktop hardware, and network environments.
- Strong organizational and interpersonal skills, with a customer-oriented mindset.
- Effective verbal and written communication skills.
- Independent and results-oriented.
Shortlisted candidates will be offered a 1 Years Agency Contract employment.