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  • Manage operational issues and prioritization of service requests
  • Manage and monitor of Service Delivery and Service Level Agreements (SLAs), ensuring that obligations are met, issues escalated and prioritized
  • Oversee, manage and support Incident, Problem and Change Management
  • Identify service gaps, implement and drive service improvements to increase customer satisfaction.
  • Daily, weekly service and monthly management reporting and trend analysis statistics


  • Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.
  • At least 5 years Service Management / Service Delivery / Operations Management experience
  • A full and broad understanding of the IT Outsourcing Services and operation coordination skill set
  • Strong communication and stakeholder management skills

Shortlisted candidates will be offered a 1 Year Agency contract employment.