Responsibilities

• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems
• Involve in client platform implementation/upgrade project.

Requirements

• Minimum 3 years of Desktop Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background
• Ability to perform advanced technical troubleshooting and problem analysis
• Ability to effectively and efficiently resolve technical problems escalated by Level 1 Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues
• Experienced in providing VIP support
• Good communications and inter-personal skills
• Possess at least one (1) of the following certification would be preferred: (i) Microsoft Certified Technology Specialist (MCTS) in Windows Client or equivalent; (ii) Microsoft Certified Solution Expert (MCSE); (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

Shortlisted candidates will be offered a 1 year agency contract employment.