- Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones, esp. on Apple products (MacBook, iPad & iPhone).
- Troubleshoot issues in meeting rooms on events and meetings.
- Troubleshooting software related issues and apply fix
- Work with team members in completing job assignments
- Provide support to VIP and VVIPs
- Follow process to attend assigned jobs and escalate issues
- Strong communication skills and expectation management skills, able to communicate to C level management in a confident and tactful way.
- Extensive technical background on Apple products e.g. MacBook, iPad and iPhone etc.
- Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers,
Handhelds, Smart phones etc.
- Strong technical skills in Microsoft Windows operating systems and business productivity
applications i.e. MS-Office
- Knowledge in global tools like JAMF, MDM and SCCM will be advantages.
- An excellent team player
- Fluency in both written and spoken English.