Responsibilities

  • Provide day-to-day support of IT computing devices and troubleshooting via emails, phone calls, and walk-ins
  • Perform first level support to troubleshoot and solve technical issues
  • Ensure and follow help desk procedures for all call and ticketing tracking from start to end (initial support to resolution)
  • Take ownership of all problems reported to the help desk. For outstanding issues pending user response, report and alert the IT Manager / POC for internal escalation procedure
  • Interface with other maintenance vendors (vendor management) for problem reporting and resolution
  • Perform IT project rollout as planned by the Customer, including new PC purchase. receiving, move and change (IMAC Services)
  • Responsible for accurate record keeping, tracking and processing of all documents related to IT

Requirements

  • Min 2 years of experience in administration and support of Desktop Applications.
  • Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
  • Hardware Skill – Desktop, Laptop, Printer and Scanner

Shortlisted candidates will be offered a 1 Year Agency Contract employment.