Responsibilities

  • Review incoming billing requests, support invoice processing and posting
  • Ensure invoices are accurate and comply with SOP, company policies and customer requirements. Maintain accurate billing records and documentation.
  • Ensure that the Invoicing team KPIs and SLAs are achieved and maintain good customer service standards
  • Engage with customers (internal and external) to troubleshoot and ensure resolution of Invoicing issues in a timely and professional manner.
  • Manage and address correspondence inquiries to OTC Invoicing Team
  • Build rapport with stakeholders and teammates
  • Participate and support UAT in system enhancements for SAP
  • Support month end closing activities and/or prepare regular billing reports to stakeholders.
  • Support audit review

Requirements

  • Degree or Diploma in Accounting, Finance, Business Administration, or a related field
  • Experience in a shared services environment is preferred.
  • Proficient in SAP
  • Ability to work independently and as part of a team.