Responsibilities

  • To work with technical colleagues in the team deploying new technology and services for customers.
  • Liaise with Service Delivery Managers and third parties in order to resolve issues, plan and carry out changes to customer services and infrastructure.
  • Troubleshoot technical problems, identify and implement workable solutions, keeping key parties informed of progress and resolution.
  • Proactively identify re-occurring problems and suitable mechanisms for minimising these, documenting all configurations.
  • Ability to research ideas and concepts in order to source suitable technical solutions or to resolve complex problems.
  • To keep abreast of developments in IT in order to enhance existing services and future developments.

Requirements

  • Diploma’s, Bachelor’s degree or equivalent
  • Citrix Certified
  • Microsoft Certified
  • Minimum 3 years relevant Enterprise Systems Administration experience required
  • Good Knowledge in Citrix XenDesktop 7.x
  • Good Knowledge in Active Directory & GPO
  • Good Knowledge in Azure, o365 or AWS
  • Good Knowledge in VMware ESXi or XenServer
  • Good Knowledge in Enterprise Backup (Veeam or Vertias Netbackup)
  • Good Knowledge in NAS and SAN storage. (Nimble, Netapp or others)
  • Minimum 3 years experience in a technical support role and/or customer-facing role in tech
  • Experience in ITIL and SLA based support experience is a must
  • Experience taking part in technical escalations
  • Proven ability remaining calm and thinking clearly during challenging technical issues.