• Check e-ticket requests created by Helpdesk Coordinator and attend to issues like technical queries, hardware troubleshooting (desktop, laptop, printer, Cisco IP phone, IT peripherals), various software (eg. MS Office, Office365, Anti-Virus etc) and network issues (WiFi, LAN)
  • Investigate all IT security alerts as directed by Information Security team
  • Assist with miscellaneous administrative tasks when required by IT Admin or Group IT Dept
  • Technical support for meetings where AV and network equipment is involved
  • Installation/uninstallation of software and activation licence where required
  • Configuring new computers and deploying them to new or existing staff
  • Perform evaluation of IT assets to be written-off/replaced
  • Creation/deletion of various types of user accounts (Active Directory, Office365 etc) and reset of password for those accounts
  • Offsite IT support of all local sites
  • Attend to general IT requests and escalate to 2nd level support if unable to resolve
  • Close own respective tickets once case has been resolved


  • Diploma/Degree in Information Technology or Computer science or any computer related subject.
  • Possess enterprise desktop support experience in Microsoft Windows/Office/Outlook